VeloBet Privacy Policy
VeloBet Privacy Policy lays out, in plain English, what data we hold, what we use it for and the rights you have to inspect, correct or delete it.
Privacy policies have a reputation for being long, dense and full of language designed to be skimmed past. This one tries to do the opposite. We collect the data we need to run a safe, legal casino, and we explain each piece on the same screen as the reason we hold it. If you want the deeply technical version, the operator's data protection officer can provide a full register on request.
This policy applies to every page on this site, every game in the lobby and every interaction with our support team. By creating an account or using the cashier, you confirm you have read this policy and understand how we handle your data.
The categories of data
Identity
Name, date of birth, address, copy of government ID. Required to verify age and meet anti-money laundering rules.
Contact
Email and phone number. Used for account communication, payment confirmations and optional marketing.
Account activity
Logins, devices, IP addresses, game history and cashier transactions. Used to detect fraud and improve the product.
Cookies
Session, analytics and preference cookies. Listed in the cookie policy with full opt-out controls.
Support interactions
Chat transcripts and call recordings. Held for training, quality assurance and dispute evidence.
Marketing preferences
Whether you want email, SMS or push notifications, and which categories.
Lawful basis explained
Every piece of data we hold has a lawful basis under the United Kingdom Privacy Act and the European GDPR, which we apply as a baseline regardless of where you sit. Identity and account activity sit under legal obligation, since regulators require operators to verify age, prevent money laundering and detect fraudulent play. Cashier records sit under contract, because they are necessary to deliver the service you signed up for.
Marketing data sits under consent. You can withdraw consent at any time from the preferences page in your account, and the change applies immediately. We do not sell marketing lists. We do not share your email with third-party advertisers. Marketing happens inside the operator's own systems or it does not happen at all.
Cookies are covered separately in the cookie policy. Analytics cookies sit under legitimate interest and can be turned off at the consent banner without affecting site functionality.
Where data lives
Retention
What you can do with your data
| Right | What it means | How to use it |
|---|---|---|
| Access | Request a copy of every piece of data we hold on you | Email the data protection officer |
| Correction | Ask us to fix anything inaccurate | Update from your account or request via support |
| Erasure | Have your data deleted once legal holds expire | Submit a written request after account closure |
| Restriction | Pause processing while a dispute is reviewed | Email the data protection officer |
| Portability | Receive your data in a machine-readable format | Request through support |
| Object | Stop direct marketing or other consent-based processing | Toggle off in preferences or contact support |
How we protect what you give us
- TLS 1.3 encryption across every page, every API call and every cashier transaction.
- Mandatory two-factor authentication for staff accounts that touch player data.
- Encrypted storage with strict access controls and full audit logging.
- Annual penetration testing by an independent security firm.
- Incident response plan reviewed quarterly and rehearsed twice a year.
How to exercise any right above
- 1
Identify yourself
Email privacy@vellobet.co.uk from the address registered to your account, or use the in-account contact form.
- 2
Describe the request
State the right you want to exercise and any specific data you want covered.
- 3
Verify if asked
We may ask for additional verification to confirm the request is genuinely from you.
- 4
Receive a response
We respond within thirty days. Most requests are resolved within ten.
When this policy updates
We review this policy at least once a year and whenever a meaningful change to the law or to our processing happens. Material updates are announced inside your account and via email at least thirty days before they take effect. Minor edits, such as fixing a typo or adding a clarifying example, are made silently and noted at the bottom of this page.
For any question this policy does not answer, you can reach the data protection officer at privacy@vellobet.co.uk at any time. We respond to genuine privacy enquiries inside ten business days, often much sooner.
Got a privacy question?
The data protection team is one email away. We respond to genuine enquiries within ten business days.
Contact support