VeloBet Cookie Policy
VeloBet Cookie Policy walks through every category of cookie used on the site, what each one does and how to manage your preferences in one click.
Cookies are small text files a website stores inside your browser. They remember things like whether you are logged in, what language you prefer, or which slot you played last. Some cookies are essential to the site working. Others power analytics or marketing. This page lists every category we use, what it does and how to switch the optional ones off.
The consent banner you see on your first visit collects your initial preference. You can change that preference at any time from the cookie settings link in the footer of every page. Switching off optional cookies has no impact on your ability to play, deposit or withdraw.
Five types of cookie, in plain English
Strictly necessary
Keep you logged in, route your session to the right server and protect against fraudulent requests. Cannot be turned off.
Functional
Remember preferences like language, currency, sound settings and recently played games.
Analytics
Aggregated, anonymous data about how the site is used. Helps us spot bugs and improve the lobby.
Marketing
Used to measure the effectiveness of our advertising and to show relevant offers across partner networks.
Third-party
Cookies set by trusted partners such as payment processors or live chat providers, only on the pages that need them.
A representative list
| Cookie | Category | Lifetime | Purpose |
|---|---|---|---|
| jcc_session | Strictly necessary | Session | Maintains your login while you browse the lobby |
| jcc_csrf | Strictly necessary | Session | Protects against cross-site request forgery |
| jcc_locale | Functional | 12 months | Remembers your language and currency choice |
| jcc_recent | Functional | 30 days | Tracks recently played games to surface in the lobby |
| _ga | Analytics | 24 months | Aggregated visitor analytics via Google Analytics |
| _fbp | Marketing | 3 months | Used to measure ad effectiveness on Meta platforms |
| zendesk_chat | Third-party | Session | Live chat session tracking |
Strictly necessary
Do Not Track
Two ways to control cookies
- 1
Use the cookie banner
Tap the cookie settings link in the footer of any page. The banner reopens with your current preferences.
- 2
Toggle individual categories
Switch each category on or off independently. Strictly necessary stays on by design.
- 3
Confirm
Changes take effect immediately. Marketing and analytics cookies are cleared from your browser the moment you opt out.
- 4
Use your browser settings
Every modern browser also lets you block or delete cookies at the device level. Steps differ slightly by browser.
Where to find cookie controls
- Chrome: Settings, Privacy and security, Cookies and other site data.
- Safari: Preferences, Privacy, Manage Website Data.
- Firefox: Settings, Privacy and Security, Cookies and Site Data.
- Edge: Settings, Cookies and site permissions, Manage and delete cookies.
- On mobile, look for the privacy section inside your browser's main settings menu.
Blocking strictly necessary cookies at the browser level will break login. We recommend using our consent banner instead, which only manages the optional categories.
How this policy changes
We review the cookie list every quarter and on any significant change to our analytics or marketing stack. The table above always reflects what is currently set on the site. The footer of this page logs the date of the last review.
For any cookie-specific question, you can reach the privacy team at privacy@vellobet.co.uk. For broader data questions, read the privacy policy which explains every category of data we hold beyond cookies.
Why does a casino lobby actually need cookies?
It is a fair question, and one we hear from players in Auckland, Wellington and Christchurch every week. A casino lobby is not a simple brochure site. It has to remember who you are between the lobby, the cashier and the live tables, route your session to the closest server so spins do not lag, and keep your balance accurate even if your wifi drops for a moment. All of that relies on a tiny session cookie doing the quiet work of carrying your identity from page to page. Without it, you would be logged out every time you opened a new game, which would make playing impossible.
The optional cookies are different. Analytics tools tell us which slots are loading slowly on a given device, which promotional banners players actually click and where in the cashier flow people get stuck. That information is anonymous and aggregated, but it directly shapes the product we ship next. Marketing cookies, meanwhile, let us cap how many times you see the same advert on a partner site and measure whether our spend is actually reaching UK players who want to hear from us.
What changes if you opt out of optional cookies?
The site keeps working exactly as it did before. You can still log in, deposit, play every slot in the lobby, claim the welcome offer and withdraw your winnings. The only difference is what happens behind the scenes. Analytics scripts are not loaded, marketing pixels are not fired and any third-party tags that depend on them stay dormant for your session. We do not penalise opt-outs with slower load times, hidden bonuses or extra steps in the cashier, and you can flip your preferences back on later if you change your mind.
If you want a deeper look at how the wider data picture fits together, the privacy policy covers what we collect beyond cookies and how long we keep it. The responsible gaming page explains how cookie-driven session tools support your limits, and the help centre has step-by-step instructions if you would rather see the controls in action.
Set your cookie preferences
Open the cookie banner from the footer or send the team a question if anything in this policy is unclear.
Open settings