VeloBet Close Account Guide
VeloBet Close Account Guide explains every option for pausing or fully closing your account, including what happens to your balance, bonuses and personal data.
Sometimes you need to step away. Maybe you want a short break, maybe you need a longer cool-down, maybe you have decided this part of your life is finished altogether. Whatever the reason, closing an account here is designed to take minutes, not days. This guide walks you through every option from a single-day pause to a permanent closure, with the small print explained on the same page.
Most importantly, closing your account never costs you a balance. Any cash funds in your wallet are paid out through the cashier before the closure completes. Bonus funds and any wagering tied to them are forfeited at the moment of closure, since they only exist inside the active account.
Pick the right level of break
Reality check
A pop-up timer that reminds you how long you have been playing. Set the interval and reset whenever you like.
Time-out
Block the account for 24 hours, 7 days or 30 days. Auto-lifts at the end of the chosen window.
Self-exclusion
Strong, longer pause of 6 months to 5 years. Marketing also stops for the duration.
Permanent closure
Full account closure with no reopening. Reserved for players who are sure the decision is final.
Close your account in five steps
- 1
Withdraw your cash balance
Open the cashier and withdraw any cash funds. The closure process refuses to start if a cash balance is present.
- 2
Open the responsible gaming dashboard
Inside the account menu, tap responsible gaming.
- 3
Pick the right option
Choose time-out, self-exclusion or permanent closure depending on the kind of break you need.
- 4
Confirm in writing
For permanent closure, the system asks for a typed confirmation to prevent accidental clicks.
- 5
Check your inbox
A confirmation email lands within two minutes. Reply if anything in the summary looks wrong.
If you cannot log in
Pending withdrawals
Account states compared
| State | Login allowed | Marketing | Reopens by |
|---|---|---|---|
| Active | Yes | Per preferences | n/a |
| Time-out | No | Paused | Auto at end of period |
| Self-exclusion | No | Paused | Manual review after period |
| Permanent closure | No | Stopped | Not reopenable |
Where your balance and information end up
- Cash funds are paid out before closure completes. The cashier walks you through the steps.
- Bonus funds and any locked promotional balance are forfeited at the moment of closure.
- Loyalty points are forfeited unless you convert them to cash credit before requesting closure.
- Your personal data is held for the regulator-required seven years, then permanently deleted.
- Documents you uploaded during verification are deleted at the seven-year mark unless legal hold applies.
Coming back later
If you took a time-out, the account reopens automatically the moment the period ends. You can log straight back in, and your preferences and play history stay exactly as you left them.
If you self-excluded, reopening requires a short review. You email the support team after the period ends, confirm that the decision to come back is considered and not impulsive, and the team enables the account within a few business days. Limits you had in place before the exclusion are restored automatically.
If you closed permanently, the door stays closed. The team cannot reopen the account under any circumstances, and any new registration attempt under the same name and date of birth will be declined.
The closure took two minutes from the account menu. They paid out my balance and sent the confirmation email before I had even closed the tab.
People you can talk to
If you are closing an account because gambling has stopped being fun, the get help page lists the United Kingdom services that can talk things through with you. Free, confidential and twenty-four hours a day. Reaching out is a strong move, and the people on the other end of those phone lines genuinely understand what you are going through.
For everything else, the casino's own support team is on chat and email twenty-four hours a day. They can walk you through any step in this guide, answer questions about your balance and explain what happens to your data after closure.
Need to close your account today?
Open the responsible gaming dashboard from inside your account, or email the team if you cannot log in.
Contact support